Privacy Policy

Effective Date: October 6, 2025

Excel Billing and Consulting Services, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website.

1. Information We Collect

Personal Information

Name, email address, phone number, company information, and any other information voluntarily submitted via contact forms or inquiries.

Technical and Security Information

To protect our website and users from spam, bots, and fraudulent activity, we automatically collect the following technical information when you interact with our Site:

IP Address: Your Internet Protocol address
Geographic Location: Approximate city, region, and country derived from your IP address
Browser Information: Browser type, version, and user agent
Usage Data: Time spent on pages, form submission timestamps, and interaction patterns
Security Metrics: Information used to detect automated bot behavior and spam submissions

Purpose of Collection: This information is collected solely for security purposes, including:

Preventing spam and bot submissions
Detecting and blocking fraudulent contact form abuse
Protecting our systems from automated attacks
Ensuring the integrity of legitimate client inquiries
Complying with legal obligations and responding to abuse reports

Protected Health Information (PHI)

We do not collect Protected Health Information (PHI) through this website. Clients sharing PHI must do so through secure, HIPAA-compliant channels provided under separate agreement.

2. How We Use Information

We may use collected information to:

Respond to inquiries and service requests
Improve website functionality and user experience
Communicate with you about our services
Prevent spam, fraud, and abuse of our contact forms
Analyze website traffic and usage patterns
Comply with legal obligations and protect our legal rights

We do not sell or share your personal information with third parties for marketing purposes.

3. Data Retention

Contact form submissions (including IP addresses and security data) are retained for up to 12 months for fraud prevention and service purposes
Security logs may be retained for up to 24 months to protect against recurring abuse
You may request deletion of your data by contacting us, subject to legal retention requirements

4. Cookies and Tracking

This Site may use cookies and analytics tools to collect anonymized data on usage patterns and to implement security measures. Types of cookies used include:

Essential Cookies: Required for security features and form submission protection
Analytics Cookies: To understand how visitors use our Site
Security Cookies: To detect and prevent automated bot activity

You may disable cookies through your browser settings, although some features of the Site (including form submission and security protections) may be limited.

5. Online Payments

Our website may offer payment functionality through a third-party payment processor (such as Stripe, PayPal, or another provider). By making a payment, you agree to the terms and privacy policies of the respective payment processor. We do not store or process your credit card or bank information directly. All transactions are handled securely by the third-party provider.

6. Third-Party Services

We use the following third-party services that may collect or process information:

IP Geolocation Services: To determine approximate location for security purposes
Form Processing Platforms: Squarespace or similar services to handle form submissions
Analytics Tools: To understand website usage patterns

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

7. Third-Party Links

This Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their terms and privacy policies before engaging.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information, including:

Encryption of data in transit and at rest
Access controls and authentication systems
Regular security assessments and monitoring
Automated bot detection and spam filtering

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information (subject to legal requirements)
Objection: Object to certain processing activities
Data Portability: Request transfer of your data in a structured format

For California Residents (CCPA): You have the right to know what personal information is collected, to request deletion, and to opt-out of any sale of personal information (we do not sell personal information).

For EU/UK Residents (GDPR): We process your information based on legitimate interests (security, fraud prevention, service delivery). You have additional rights including the right to lodge a complaint with your local data protection authority.

To exercise these rights, contact us using the information below.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States where our servers are located. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Effective Date." Your continued use of the Site constitutes acceptance of the revised policy.

13. Consent

By submitting a form on our website or using our Site, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information (including IP address and location data) as described herein for security and fraud prevention purposes.

14. Contact for Privacy Concerns

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

Excel Billing and Consulting Services, LLC
6393 Dr M.L.K. Jr St N, Suite 101
St. Petersburg, FL 33702
Phone: (727) 823-5555
Email: [insert email address]